The pages below can also be accessed via ‘I’m a student’
These are topics which may bear review in your institution. They are intended to prompt reflection as well as provide pointers and some answers.
- Do you have a student charter or contract? Should you?
- How well integrated is your provision for responding to questions, complaints and feedback from students? Do you have a reliable process for ensuring that a student is sent to the right source of information or support?
On student charters and student contracts, see
On contact hours and feedback, see
On professional courses, see
On international students and collaborative arrangements, see
On complaints and appeals, see
On student discipline, see
On managing a student demonstration, see