Some key abbreviations

ARC

Academic Registrars Council

ARC run a number of practitioner groups which can offer support for managers dealing with student disputes.

BIS

Department of State for Business, Innovation and Skills

CUC

Committee of University Chairs

ECREO

HEA

The Higher Education Academy

HEFCE

Higher Education Funding Council for England

HEFCW

Higher Education Funding Council for Wales

OIA

Office of the Independent Adjudicator

QAA

Quality Assurance Agency

SFC

Scottish Funding Council

SLC

Student Loans Company

SPSO

Scottish Public Services Ombudsman

UCAS

Universities and Colleges Admissions Service

UUK

Universities UK