I’m a manager at an HE/FE provider

I’m a specialist within our management structure

We are aware that management structures in HE and HE-in-FE providers commonly allocate specialist responsibility to named sections of the system such as Quality Assurance or Human Resources. But sometimes a dispute is first noticed by a section which does not normally deal with problems of that kind and it is not always obvious where to refer it.  Disputes can also be complicated, requiring specialist management expertise in more than one area.

I’m an academic who is also a line-manager

Awareness of a dispute can also arise first with an academic line-manager.  Here, too, knowing how to get started and avoid making procedural mistakes can be a challenge.

Look at:

Don’t panic

This section of the website contains help and resource material for managers in higher education and also for academics with responsibilities for student welfare or line management responsibilities for employees.

We suggest reviewing the pages under Dispute -Resolution Guide which can be accessed through the Home page or here:

Dispute-Resolution Guide

Most management structures are now divided into specialist units and we find that it is not always obvious who should be contacted when a manager becomes aware of a dispute which may fall into more than one area of the provider’s activities.  This can lead to mistakes in the initial handling of the dispute and to escalation. Nor is it always clear how the dispute looks to a student or member of staff. Exploring elsewhere on the website will take you to relevant material by searching key terms.

For comment and information on handling student disputes, see

Student disputes: support and information for managers

For comment and information on handling employment disputes, see

Employment disputes: support and information for managers

For comment and information on handling research disputes, see

Research disputes (managers)

Download IDRAS Tips for meetings with students

IDRAS Tips for meetings with students

 

 

News for Institutions

The plan is to encourage ‘challenger’ providers to enter the higher education ‘sector’ by giving them probationary degree-awarding powers for three years from the beginning.  These may be removed. There is also to be ‘provider exit’ for providers which fail or … Continue reading

July 1, 2016