I’m a specialist within our management structure
We are aware that management structures in HE and HE-in-FE providers commonly allocate specialist responsibility to named sections of the system such as Quality Assurance or Human Resources. But sometimes a dispute is first noticed by a section which does not normally deal with problems of that kind and it is not always obvious where to refer it. Disputes can also be complicated, requiring specialist management expertise in more than one area.
I’m an academic who is also a line-manager
Awareness of a dispute can also arise first with an academic line-manager. Here, too, knowing how to get started and avoid making procedural mistakes can be a challenge.
This section of the website contains help and resource material for managers in higher education and also for academics with responsibilities for student welfare or line management responsibilities for employees.
We suggest reviewing the pages under Dispute -Resolution Guide which can be accessed through the Home page or here:
Most management structures are now divided into specialist units and we find that it is not always obvious who should be contacted when a manager becomes aware of a dispute which may fall into more than one area of the provider’s activities. This can lead to mistakes in the initial handling of the dispute and to escalation. Nor is it always clear how the dispute looks to a student or member of staff. Exploring elsewhere on the website will take you to relevant material by searching key terms.
For comment and information on handling student disputes, see
For comment and information on handling employment disputes, see
For comment and information on handling research disputes, see
Download IDRAS Tips for meetings with students