Dispute-resolution guide


The procedures and practice used in universities and other higher education providers to resolve disputes need regular review.  Sometimes there are periods of active revision as a decade ago when the creation of student complaints procedures was first insisted on.  But it is easy to leave a procedure undisturbed for years. Information on a website can become hard to find and even confusing. New students and staff may find it difficult to get started towards a resolution in the right way when a dispute begins.

In any case, needs and norms have changed.  The same decade has seen a big increase in the use of alternative dispute resolution options, which can be much quicker and more satisfactory than the traditional adversarial ones.

The pages which follow offer a guide to some basics for:

  • Institutions which want to make general improvements to their ‘systems’ and procedures for dealing with disputes
  • Student unions and trade unions who need help in their discussions with institutions
  • Managers and academic heads of department tackling disputes
  • Individuals looking for information about the way institutions deal with disputes
  • Mediators and others  involved in dispute resolution who would like to know more about the way institutions of further and higher institutions deal with disputes

The links below will take you back to the previous page and forward to the next one.

If you want to read a sequence under one of the main headings below, the first one under each heading will get you started.