Are the Governors of the institution informed? About:
- Numbers of disputes
- Method of resolution – followed institution’s internal procedures, mediation, litigation (settlement or went to hearing), complaint went to OIA, concern raised with HEFCE, concern raised with QAA?
- Time taken to reach a resolution
- Legal costs
- Administrative costs
- Lessons learned
Do the Governors regularly discuss or merely ‘receive’ such reports?
What can Governors do to improve dispute-prevention and early resolution of disputes?
Governors cannot ask searching questions and press for improvements unless they have an idea what an institution’s problems are.
Create a ‘suggestions box’ for Governors to enable students and staff to make them aware of patterns of low-level ‘failure to deliver’ in the institution, and perhaps to do so anonymously if they fear reprisal for raising concerns?