Improving Dispute Resolution Advisory Service for Further and Higher Education
Our partners and collaborators
Recent cases in the courts
Is there a dispute?
Avoiding trouble – the tactics
Fit to study? Dealing with problem students
Basic rules for managers: getting it right
The problem of academic judgement
Clarify who can make what decisions
Freedom of information policy
Do not see the raising of a concern as an attack
Whistleblowing: the need for realistic protections
Ensure ‘joined-up’ handling of disputes
Keeping a file on me: : my rights and my data
Systemic or personal – and who are the parties to this dispute?
Governors as watchdogs
When Governors get to know of a potential dispute what should they do?
What should the Council or Board of the provider do?
Human Resources and Personnel
In-house legal services
Roles for parents and others?
Early dispute-resolution: the reality check
The adversarial way and the alternatives
‘Informal’ and ‘alternative’ dispute-resolution are different
Fostering a culture of alternative dispute-resolution
An in-house mediation service or external mediators?
The informal stage
Resolve the dispute as early as possible
The formal stage (1)
The formal stage (2)
Finality: getting that long-running dispute to end
Conducting an independent inquiry
What is changing?
The new Operating Framework
Higher education in further education colleges
Is the student a consumer?
An all-purpose model ‘consumer’ complaints procedure? The new Scottish model
Can I get a loan for my tuition fees?
What if your course is disappointing?
Notifying withdrawal from a course promptly
Pairs of terms easily confused in dispute-resolution
Some key abbreviations
New terms and expressions in higher education