“Justice delayed is justice denied”
A colleague suggested that mediation might be a good way to deal with this. I cannot find out how to raise this suggestion or who I should ask about it.”
I want to complain about all this delay.
Please will someone respond to this email?
Have you reviewed the causes of delay in handling complaints, grievance and other disputes in your institution? Could an in-house Assessor help identify the reasons why things take so long?
- Do your procedures set time-limits for dealing with complaints, grievance, concerns, appeals?
- How often do you keep to your published time-limits?
- Are they realistic?
- What causes delays?
- How could you improve time-keeping and avoid delays?